Guest Reservation Contract Terms & Conditions
General Information - Our check-in time is 3 pm and check out is at 11 am. Our office is located at 2401 Mt Rushmore Rd in Rapid City. The KeyCafe Kiosk is located under the canopy across from the office door. The keys for all units are accessed from KeyCafe. Our office hours vary during the seasons so give us a call ahead of time to obtain current office hours.
Payment Terms – If your reservation is more than 30 days away, the first payment is due when the reservation is made. If required for your particular apartment, the rental agreement will need to be signed electronically and returned within 5 days. Your final payment is due 5 days prior to arrival, unless the payment plan is accepted for longer stays.
We do require a credit card to be kept on file with us.
Guest Requirements – You must be over the age of 25 in order to rent an apartment at The Sojourn. This Guest Reservation Contract cannot be transferred to anyone else and subletting the home is prohibited. The guest signing this Guest Reservation Contract will be the responsible party for any intentional or malicious damage to the property for the length of the reservation. These apartments and homes are in neighborhoods that have fulltime residents so please be courteous with parking, outside activities, lights, and noise.
Automated Check in and Out – On the day of your arrival, you will receive a text or an email with a booking code and instructions to access your apartment key from the KeyCafe located near the office door. We will gladly assist if you arrive during office hours. Don’t hesitate to call if there are any issues of confusion. You will check out the same way. An email is automatically sent to us at arrival and departure.
There will be additional keys and instructions located in the apartment.
Cancellation – If you need to cancel your reservation, please call our office right away or message us on your respective booking site. If we do not answer please call and text the duty phone at (605)430-0110, also send us an email at [email protected].
When booking through a third part site/app – Please read and review our selected cancellation policy on the respective site/app you are booking with.
When booking through our website - To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. To receive a 50% refund of the full price of your stay you must cancel between 14 and 8 days before check in. You will not receive any refund between 14 and 8 days before check-in if you only paid the deposit to book, the deposit is already 50% so you will retain the 50% you have not paid. You will not receive any refund between 7 days before check-in and the day of check in.
Number of Guests and Cars – Only the number of guests on the reservation are allowed. Please notify management if you need to increase the number of guests during the stay, there may be a charge or another apartment may be available.
Pets – Absolutely no cats. We only allow dogs in our pet friendly rooms. One dog is free, but the second is an additional $25 one time. Please let us know if you are bringing a second dog. Please make sure to clean up after your dog. Excessive pet mess may result in extra cleaning charges. If a pet is found in a non-pet-friendly unit without prior notice and consent, then such is a violation of this Guest Reservation Contract and constitutes grounds for immediate termination and eviction.
If you have an ADA service animal please let our office know right away so that we can make special arrangements in the event that you have chosen a non-pet friendly home
Left Behind Items – If you leave something behind in the house please give us a call right away. If we find it we can mail it back to you, with the shipping charges dependent on the size and weight of the package.
Damage to the Apartment –The guest signing this Guest Reservation Contract is the responsible party for all intentional or malicious damage done by anyone in their party including structural damage, damage to furnishings, theft, unnecessary maintenance, and the need for extra cleaning beyond what is normally required at departure. The guest authorizes The Sojourn to charge the credit card on file for this type of damage. If legal action is deemed necessary to recover damages, The Sojourn will be entitled to recover administrative costs before, during and after any lawsuit and appeal.
Guest Responsibilities at Departure – Please do not strip or make the beds or start any laundry. All that is required is that you load the dishwasher, take out all of the garbage and leave the apartment reasonably clean and in order.
Smoking – There is no smoking allowed in any of our units. If you smoke outside please do so at the appropriate distance from the unit and dispose of your cigarette materials appropriately. If anyone smokes inside the home, then such is a violation of this Guest Reservation Contract and constitutes grounds for immediate termination and eviction. You will also be subject to a minimum $250.00 cleaning fee.
Supplies – The Sojourn Vacation Homes supplies bed linen, towels, kitchen towels, bath mats and rugs, paper towels, toilet paper, tissue, garbage bags, hand soap, dish soap, dishwasher soap, laundry soap, and coffee filters if needed. If you intend to explore the area lakes, please bring your own beach towels as the towels in the unit are not meant to be taken from the property.
RV’s and Trailers – There is no RV parking permitted at any of our properties. If you plan on pulling a trailer, you may be able to park it across Mt Rushmore Rd, along Saint Ann Street. We understand hauling the toys to the area is common and will make every effort to accommodate.
Smoke Detectors & CO Detectors – Please call us immediately if they are alerting of a low battery or not working so we can replace them. Batteries can die at any time and we want you to have a safe stay with us.
Unforeseen Circumstances – Even the best-made plans can hit a snag and renting a vacation home is no different. If your home becomes unavailable due to plumbing, electrical or heating issues, roof damage or anything else beyond our control that makes it uninhabitable, we will try to move you to a comparable home. If a comparable home is not available, we of course will offer a complete refund.
Indemnify and Hold Harmless – Guest agrees to indemnify and hold harmless the owner and The Sojourn and its officers, directors, agents and employees of and from any and all claims, causes of action, damage, lawsuits, judgments, including attorneys ’fees, and costs, arising out of, relating to, or in connection with the reservation and/or use occupancy or rental of the home or property specified in this Guest Reservation Contract.
Legal – In the event of a breach of this Guest Reservation Contract, or dispute concerning its interpretation or enforcement, the losing party shall pay the prevailing party’s costs, expenses, and attorney fees incurred.